Shipping Policy

At ACCEZORY, a brand operated by Dynamicly Digital Fashion (DDF), we aim to provide reliable and convenient delivery services to our customers in India and internationally.

1. India Orders

We offer free shipping on all orders above ₹499 delivered to addresses within India.

For orders of ₹499 or below, applicable shipping charges will be displayed at checkout before the order is placed.

Orders are shipped through our designated delivery and logistics partners.

2. International Orders

We offer worldwide shipping through our designated delivery and logistics partners.

International shipping charges are applicable and will be calculated or displayed during checkout, depending on the destination, shipping method, and applicable delivery conditions.

Free shipping is available only for eligible orders delivered within India.

International orders are not eligible for the India free-shipping offer.

3. Order Processing and Dispatch

Orders placed before 12:00 PM (IST) will generally be dispatched within 2 business days.

Once your order has been shipped, you will receive a shipping confirmation by email containing the applicable tracking information.

Please note that order processing and dispatch times do not include:

  1. Saturdays and Sundays
  2. National holidays
  3. Public holidays
  4. Unexpected operational or logistics disruptions

Orders placed after 12:00 PM (IST) may be processed on the following business day.

4. Estimated Delivery Time

Within India

In most cases, standard delivery is completed within up to 5 working days after dispatch.

Outside India

In most cases, standard international delivery is completed within up to 10 working days after dispatch.

These are estimated delivery timelines and are not guaranteed delivery dates.

Delivery may take longer in certain locations due to factors such as:

  1. Weather conditions
  2. Public holidays
  3. Remote delivery locations
  4. Customs clearance
  5. Local regulations
  6. Courier delays
  7. Transportation disruptions
  8. Incorrect or incomplete address information
  9. Other circumstances beyond our reasonable control

Where a delivery partner experiences a delay, ACCEZORY will make reasonable efforts to assist with the shipment and support its safe delivery. However, ACCEZORY is not responsible for delays caused by the delivery partner, customs authorities, or circumstances beyond our reasonable control.

5. Tracking Your Order

Once your order has been shipped, you will receive an email confirmation containing your tracking number and/or tracking information.

If you have an ACCEZORY customer account, you may also be able to view your order status through your account.

Please check the tracking information after your order has been shipped for the latest delivery updates.

If your tracking information has not been updated for an extended period, please contact us at:

info@accezory.in

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that the following information is correct:

  1. Full name
  2. Complete address
  3. City
  4. State/Province
  5. Postal/PIN code
  6. Contact number
  7. Email address, where required

ACCEZORY may not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.

7. Taxes and Duties

Orders Within India

For orders shipped within India, applicable taxes and duties are generally included in the product price, unless otherwise stated at checkout.

The free shipping offer for India applies only to orders above ₹499.

International Orders

For orders shipped outside India, the prices displayed on our website may not include destination-country taxes, customs duties, import charges, or other local government fees, unless explicitly stated at checkout.

Depending on the destination country, these charges may include:

  1. VAT
  2. GST
  3. Import duties
  4. Customs charges
  5. Local sales taxes
  6. Customs clearance or handling charges

These charges are determined by the customs authorities and regulations of the destination country.

Unless otherwise stated or required by applicable law, all applicable international customs duties, import taxes, local taxes, and related charges are the responsibility of the customer.

The amount may vary depending on the destination country's regulations, product category, order value, and other applicable factors.

8. Customs Clearance

International shipments may be subject to customs inspection and clearance procedures.

Customs clearance may cause additional delivery time.

ACCEZORY does not control the customs clearance process or the amount of customs duties and taxes imposed by the destination country.

Customers are responsible for providing any information or documentation required by local customs authorities, where applicable.

9. Failed or Refused Delivery

If a shipment cannot be delivered because of:

  1. Incorrect or incomplete address
  2. Customer unavailable at the delivery location
  3. Customer refusal to accept the shipment
  4. Failure to pay applicable customs duties or taxes
  5. Failure to provide required customs information
  6. Other circumstances attributable to the customer

additional shipping, return, customs, or handling costs may apply.

For international orders, if a customer refuses to pay applicable customs duties or taxes and the shipment is returned to ACCEZORY, any refund will be subject to our Refund, Return, Cancellation & Warranty Policy and may be reduced by applicable shipping, return, customs, or other costs incurred by ACCEZORY, except where prohibited by applicable law.

10. Delivery Delays

While ACCEZORY works with delivery partners to provide timely delivery, estimated delivery dates are not guaranteed.

Delays may occur due to circumstances including:

  1. Courier or logistics disruptions
  2. Weather conditions
  3. Natural events
  4. Public holidays
  5. Customs clearance
  6. Government restrictions
  7. Transportation issues
  8. Incorrect address information
  9. High-volume periods
  10. Other circumstances beyond our reasonable control

In such circumstances, ACCEZORY will make reasonable efforts to assist customers and coordinate with the delivery partner where possible.

11. Lost or Damaged Shipments

If your order appears to have been lost or arrives damaged, please contact us at info@accezory.in as soon as possible.

For damaged shipments, please retain the original packaging and provide photographs of:

  1. The product
  2. The shipping package
  3. Any visible damage
  4. Shipping label

Our team may require this information to investigate the issue with the delivery partner.

Any resolution will be provided in accordance with the applicable ACCEZORY Refund, Return, Cancellation & Warranty Policy.

12. Shipping Charges

India

  1. Order value above ₹499: Free shipping
  2. Order value ₹499 or below: Applicable shipping charges may apply and will be displayed at checkout.

International

  1. Shipping charges apply.
  2. International shipping charges depend on the destination and selected shipping method.
  3. International orders are not covered under the India free-shipping offer.
  4. Customs duties, import taxes, VAT/GST, and other destination-country charges may be payable by the customer.