Refund Policy

At ACCEZORY, a brand operated by Dynamicly Digital Fashion (DDF), we strive to provide our customers with a smooth and satisfactory shopping experience. This policy explains the terms and conditions applicable to returns, refunds, cancellations, and warranty claims for products purchased through the ACCEZORY website.


1. Return Policy

At ACCEZORY, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a 7-day return policy, allowing you to initiate a return request within 7 days of receiving your order, subject to the conditions mentioned below.

1.1 Return Eligibility

To be eligible for a return, the product must:

  1. Be unused and in its original condition.
  2. Be undamaged and free from any signs of use or wear.
  3. Be returned with all original packaging, boxes, tags, labels, and accessories, wherever applicable.
  4. Be free from scratches, stains, marks, or other damage.
  5. Not have been washed, altered, modified, or repaired.
  6. Be accompanied by valid order details or proof of purchase.

ACCEZORY reserves the right to reject a return if the product does not meet the eligibility requirements mentioned above.

1.2 Damaged, Defective, or Incorrect Products

If you receive a product that is:

  1. Damaged during delivery.
  2. Defective or has a manufacturing issue.
  3. Different from the product you ordered.
  4. Missing an essential component or accessory.

please contact us at info@accezory.in within 48 hours of delivery.

Please provide:

  1. Order number.
  2. Product name/details.
  3. Clear photographs of the product.
  4. Photographs of the packaging.
  5. A brief description of the issue.

After reviewing and verifying the claim, ACCEZORY may provide an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances.

1.3 International Orders

International orders are not eligible for return or exchange due to change of mind, preference, fit, colour, or other non-defect-related reasons.

If an international order arrives damaged, defective, or incorrect, please contact us at info@accezory.in within 48 hours of delivery with your order details and clear photographs of the product and packaging.

Once the issue has been verified, ACCEZORY will determine the appropriate resolution, which may include a replacement or refund, subject to applicable laws and circumstances.

Customs duties, import taxes, customs clearance charges, and other charges imposed by the destination country are the responsibility of the customer and are generally non-refundable by ACCEZORY, except where otherwise required by applicable law.


2. Conditions for Return

A returned product must meet ACCEZORY's quality and inspection requirements.

The product should:

  1. Be unused.
  2. Be in its original condition.
  3. Have all original tags and labels attached.
  4. Include the original packaging.
  5. Include accessories, documentation, or other items supplied with the product, wherever applicable.
  6. Not show any signs of wear, usage, scratches, stains, or damage.

Products returned without the required packaging, tags, accessories, or documentation may be considered ineligible for a refund.


3. Refund Policy

3.1 Refund for Eligible Returns

For eligible orders within India, the applicable refund will be processed after the returned product has been received and successfully inspected.

The eligible refund amount may include the applicable purchase amount and taxes, subject to the terms of this policy.

For international orders, shipping fees, customs duties, import taxes, and other destination-country charges are generally non-refundable, except where required by applicable law.

3.2 Non-Eligible Returns

A return may be rejected if:

  1. The product has been used or worn.
  2. The product has been damaged after delivery.
  3. The original packaging is missing.
  4. Tags or labels have been removed.
  5. Accessories or components are missing.
  6. The product has scratches, stains, marks, or other signs of usage.
  7. The product has been altered, modified, or repaired.
  8. The return does not meet ACCEZORY's quality inspection requirements.

If a return is determined to be ineligible, the product may be sent back to the customer at the customer's expense, and no refund will be issued.

If an order is returned because the customer refused to pay applicable customs duties or taxes, ACCEZORY may recover any costs incurred in connection with the shipment and return.


4. How to Initiate a Return

To initiate a return, contact us at:

Email: info@accezory.in

Please provide:

  1. Order number.
  2. Product name.
  3. Reason for return.
  4. Clear photographs, where applicable.
  5. Any other information requested by our support team.

Once your return request is reviewed and approved, our team will provide you with the applicable return instructions.

Please do not send any product back without receiving return instructions from ACCEZORY.


5. Refund Processing Time

Once the returned product is received at our designated facility and successfully inspected, an approved refund will generally be processed within 10 business days.

The time taken for the refund amount to reflect in the customer's account may vary depending on the payment method, bank, payment provider, or other financial institution.


6. Order Cancellation Policy

6.1 Cancellation Before Shipment

Customers may request cancellation of an order before the order has been shipped.

If the cancellation request is accepted, the applicable refund will be processed to the original payment method within 10 business days.

The actual time taken for the amount to reflect in the customer's account may vary depending on the customer's bank or payment provider.

6.2 Cancellation After Shipment

Once an order has been shipped, cancellation may no longer be possible.

In such cases, the customer may need to follow the applicable return or delivery process, subject to the terms and conditions of this policy.


7. Refund Process

7.1 Approved Refunds

Refunds for eligible returns will generally be processed within 10 business days after the returned product has been received, inspected, and the refund has been approved.

Refunds will normally be credited according to the applicable payment method and refund process described below.

7.2 Prepaid Orders

For prepaid orders, approved refunds will generally be processed to the original payment method used to place the order.

The time taken for the refund to appear in the customer's account may vary depending on the customer's bank, card issuer, payment provider, or payment method.

7.3 Cash on Delivery (COD) Orders

For approved refunds related to Cash on Delivery (COD) orders, the refund amount will be credited directly to the customer's ACCEZORY Wallet account.

The wallet balance can be used by the customer for future purchases on the ACCEZORY website, subject to the applicable terms and conditions.

COD refund wallet credits will generally be processed within 10 business days after the returned product has been received, inspected, and the refund has been approved.


8. ACCEZORY Wallet Refund

Where a refund is issued to the ACCEZORY Wallet:

  1. The approved refund amount will be credited to the customer's ACCEZORY Wallet.
  2. The wallet balance can be used for eligible future purchases on the ACCEZORY website.
  3. The customer should ensure that the registered account details are correct.
  4. Wallet credits are associated with the customer's ACCEZORY account.
  5. Wallet credits cannot be transferred to another customer's account.
  6. Wallet credits cannot be exchanged for cash unless required by applicable law.
  7. Any applicable restrictions on wallet usage will be communicated to the customer.

ACCEZORY reserves the right to correct any wallet crediting error caused by a technical or administrative issue.


9. Warranty Policy

9.1 Warranty Coverage

Dynamicly Digital Fashion (DDF), operating under the ACCEZORY brand, may provide a limited warranty on eligible products, including handbags, bags, wallets, accessories, and other products where a warranty is specifically offered.

The warranty duration and applicable terms will be specified on the relevant product page, invoice, warranty certificate, or other applicable purchase documentation.

The warranty is applicable to the original purchaser or eligible gift recipient, subject to the applicable warranty terms.

The warranty covers eligible manufacturing defects, material defects, and workmanship issues as specified for the particular product.


10. What Is Covered Under Warranty

Where applicable, the warranty may cover manufacturing or workmanship defects, including:

  1. Seams coming apart due to defective stitching.
  2. Broken zippers, clasps, locks, or metal fittings caused by manufacturing defects.
  3. Handle breakage or improper alignment caused by poor construction.
  4. Peeling or cracking caused by manufacturing or material defects rather than normal use.
  5. Lining coming apart due to fabric or stitching defects.
  6. Other manufacturing defects identified and approved by ACCEZORY after inspection.

If an issue is determined to be a covered manufacturing defect and falls within the applicable warranty period, ACCEZORY may repair or replace the product at its discretion.


11. What Is Not Covered Under Warranty

The warranty does not generally cover:

  1. Normal wear and tear.
  2. Creases, wrinkles, or natural material aging.
  3. Damage caused by misuse, negligence, accidents, or improper handling.
  4. Damage caused by improper storage.
  5. Exposure to extreme heat, moisture, chemicals, perfumes, or other harmful substances.
  6. Scratches, stains, fading, or discoloration caused by normal use or external factors.
  7. Peeling or cracking in high-friction areas caused by normal wear and tear.
  8. Damage caused by unauthorized repairs, alterations, or modifications.
  9. Damage caused after delivery through customer handling.
  10. Damage caused during airline or third-party transportation where the claim must be made with the relevant carrier.
  11. Any issue resulting from failure to follow product care or usage instructions.


12. How to Claim Warranty

To submit a warranty claim, contact us at:

Email: info@accezory.in

Please provide:

  1. Order number or proof of purchase.
  2. Product name and details.
  3. Clear photographs showing the issue.
  4. Description of the defect.
  5. Invoice, warranty certificate, or other proof of purchase, where applicable.

Our team will review the information provided and may request additional photographs, videos, or other information before making a final decision.


13. Repair or Replacement Process

If the issue qualifies as a covered warranty defect, ACCEZORY may, at its discretion:

  1. Repair the product free of charge.
  2. Replace the product with an identical or comparable model if repair is not possible.
  3. Provide a replacement of equal or greater value if the original product is unavailable.
  4. Provide another appropriate resolution depending on the nature of the defect and product availability.

The final resolution will be determined by ACCEZORY after inspection and evaluation of the warranty claim.


14. Limitations of Liability

The warranty is limited to the applicable purchase price of the product.

To the extent permitted by applicable law, Dynamicly Digital Fashion (DDF) and the ACCEZORY brand will not be responsible for indirect, incidental, special, or consequential damages arising from the use of a product.

Repair or replacement timelines may vary due to product availability, spare-part availability, logistics, or circumstances beyond our reasonable control.


15. Legal Disclaimer

This Return, Refund, Cancellation & Warranty Policy shall be interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with this policy or a purchase from ACCEZORY shall be subject to the applicable laws of India and the jurisdiction of the competent courts having jurisdiction over Dynamicly Digital Fashion (DDF), subject to applicable law.


16. Policy Updates & Amendments

ACCEZORY, operated by Dynamicly Digital Fashion (DDF), reserves the right to modify, update, amend, or discontinue any part of this policy from time to time.

Any updated version of this policy will be published on the ACCEZORY website.

Updates will generally apply to purchases made after the effective date of the updated policy, subject to applicable law.

For corporate, wholesale, bulk, or customized orders, separate return, refund, cancellation, or warranty terms may apply. Such terms will be communicated to the customer at the time of purchase.

For further queries, please contact us at accezory@yahoo.com.